When you enter into an agreement to buy goods or services, either via a retailer or directly through an installer, you are protected by British Law and subsequently have rights.
In October 2015, the law introduced regulation to protect consumers, but also to be clear to retailers and service providers as to their obligations when providing goods and services.
The new law is called The Consumer Rights Act (2015) and replaces three previous pieces of legislation:
- The Sale of Goods Act
- Unfair terms in Consumer Contracts Regulations
- The Supply of Goods & Services Act
Whilst a complex piece of legislation, the new Act of Parliament works on just a few key principles. These principles have been summarised within our useful guide: