Installer Testimonials

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The views and opinions of our members & Installation Standards Partners are important to The BiKBBI. We regularly canvass their opinions via surveying and openly invite them to contact us if they have information or opinion on the institute and how we’re representing them.


Stephen Metcalfe MP

Stephen Metcalfe MP

"Without change on how the kbb industry approaches installation quality, unsatisfied customers and associated negative press will continue, which is bad for business and in turn the economy”.

“We now have a unique opportunity to work together on installation standards, which is not only long overdue in my opinion, but also timely”.



Matt Thomas3

Matt Thomas
Senior Buyer at John Lewis Partnership

“At John Lewis great customer service is key to our business ethos. John Lewis is keen to support The BiKBBI who are striving to improve the standard of fitting in this industry by addressing the root cause of the current bad press and often poor consumer perception of home improvement projects”.



Dean Weston

Dean Weston
CCO & Deputy CEO at Bathstore

 
"We were looking for a true partner that could help us with our rapid growth and someone able to come up with both new ideas and tried and tested solutions for processess too. A stuffy retrospective institute could not have helped fuel our growth, so would never have been considreed for a business such as Bathstore on such a rapid growth curve, in a sector able to cause significant brand damage, if not managed exceptionally well".



Justin Adgar

Justin Adgar
National Operations Manager at B&Q

 
“We’re pleased to be supporting the BiKBBI ISP initiative as our focus remains the support of our trusted installer community, whilst supporting the task of defining installation standards within the kbb sector”. 



Terry Jones

Terry Jones
Owner, Bathrooms at Source

 
“The BiKBBI has been good for me and Bathrooms at Source. London is a fiercely competitive place when it comes to bathroom installation and unlike most, I don’t compromise on my price for the sake of cutting corners.

I use the BiKBBI to appeal to the customer that is looking for reassurance. Okay, I won’t win all of my quotes, but I do provide something unique to talk about.

 “Whilst most of my customers won’t have heard of the BiKBBI, they do understand what the institute is all about after my sales pitch. I make a point of educating the customer who is often oblivious to the risks associated to home improvement projects and the numbers of cowboys who operate in our area”.



Layne3

Layne Ives
LSI Interiors Limited

 
“The BiKBBI really have helped develop my business. I’ve won new contracts with retailers, have taken advantage of their marketing tools and have used my accreditation to win business over competitors. It’s a complete no brainer for me and I’d recommend that good installers stand up and be counted”.

 



Chris Chappel3

Chris Chappel
Owner, Pro Plumbing Limited 

“I’ve saved money on insurance, won business via association and I’ve rebranded my business with help from the institute. I’d recommend that all installers in Hertfordshire don’t join as I’m enjoying winning business over non-members”.

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